Open position
Integrations technical project manager
- February, 2022
- Israel
Feel you’re a good fit?
Email us your CV
at [email protected]!
Looking to make an impact by helping retail businesses succeed in today’s digital world? Interested in diving into all that tech can do to grow a brick and mortar business? Over here at Como we are committed to doing our part by helping restaurants/retail owners gain the tools & insights they need to grow exponentially. Our end-to-end customer engagement & revenue generation solution enables businesses to connect with their customers, understand their behaviour, and use that to drive business growth.
We are on a mission to bring the technology behind the online giants to retail and hospitality businesses, and we're looking for top-notch players and coaches to join our team.
As an established leader in cloud-based customer engagement solutions, we offer all the perks of working at a large high-tech company — with the agility of a startup.
Why is this role important at Como?
As Como is growing, alignment in execution and leading of strategic company projects and decisions becomes crucial across the organization, and strategic decisions and initiatives need an owner for it to be fully executed. Our executive management needs leaders to help them drive impact on the company level.
The integrations project manager will be the owner of all product integrations projects which are vital for the company growth, from both the technical and management perspective. This role will be liaising between the R&D, Integrations and business teams in Como as well as externally with the 3rd parties we integrate to, such as POS companies, online ordering platforms, and other complementary products to Como product that will support out international growth.
Requirements
- Ace our product and provide ongoing support.
- Perform in-depth troubleshooting including reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
- Master the Como API inside out
- Maintain a low rate of non-bug escalations to the development team.
- Write technical notes and troubleshooting procedures to be used by the entire Support team.
- Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
- Become a Knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
- Manage ongoing processes and supporting the Managing Director with strategic projects
- Coordinate between multiple internal and external organization teams and ensure deadlines are met
- Ensure stakeholders’ capacity and alignment
- Own facilitation of the quarterly business reviews across company and work closely with the CEO monitoring action items execution between quarters
- Solve problems arising or identify any unoptimized areas of the integration process
What should you have?
- 4-5 years of experience as a support engineer/technical support specialist/Professional services engineer/QA engineer, or similar position.
- At least 1 Years of experience in project management or leading company processes.
- Strong end-to-end understanding of information systems
- Creative troubleshooting abilities
- Web debugging experience – devTools, performance investigations
- Experience with System log analysis–Kibana, Splunk, etc.
- Hands on experience with tools and protocols such as HTTP, JSON, Postman
- Ability to understand flows and provide creative technical solutions.
- Fluent English and excellent customer facing and communication skills (verbal and written)
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Strong written, verbal, and collaboration skills
- Curious, independent, rigorous, and proactive kind of a person
- 3-4 years of relevant industry experience. SaaS companies - an advantage
- Excellent stakeholder management skills and best practices (including top executives)
- Someone that holds solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Management tools (Monday - a plus)
Nice to have:
- French Speaking- Huge advantage!
- Basic coding abilities - advantage
Ideal Candidate
- Knowledge of the F&B and Retail industries, and loyalty solutions is a plus
- Go-getter with a clear understanding of pipeline development & management
- You have strong competitive tendencies and appreciate having a team to both support and challenge you to achieve your goals
- Self-motivated, creative, and able to work under pressure in a fast-paced environment
- Demonstrated success pitching to C-suite within enterprise organizations
- Minimum of 2 years of experience in SAAS companies or tech company
