Customer Engagement & Loyalty

Halloween is right around the corner, which means millions of people are stocking up on candy, decorating their houses, and dusting off old Halloween costumes and it is time for your business to craft your dedicated loyalty campaign and related emails! According to National Retail Federation’s (NRF) survey, 69% of US consumers plan to celebrate …

Halloween 2022: 4 Spooktacular Email Campaign Tips and Tricks To Use This Year Read More »

4.7 billion people, almost 60% of the world’s population, are social media users. Not surprising that businesses – across all industries – implement strong social media strategies as part of their marketing plan in order to meet customers on their favorite platforms and become top of mind. The Food & Beverage and Retail industries are …

6 Social Media Strategies to Cultivate Loyal Customers Read More »

A tiered loyalty program is a type of membership program in which clients receive different benefits based on their rank. Unlike conventional loyalty programs, multi-level loyalty programs rank members in certain groups based on certain metrics.  A 2022 Global Customer Loyalty Report revealed that organizations with tier-based loyalty programs have reported a 1.8x higher return …

Building Customer Loyalty With Tiered Loyalty Programs Read More »

A Wallet Pass is a digital non-payment card that can be stored on your mobile device in the form of a wallet item in the Apple Wallet or Google Pay Apps. This advanced feature is a powerful asset for your business’ loyalty program as it makes your customers’ experience smoother, keeps your brand top of …

3 Key Advantages of Using the Wallet Pass Read More »

Acquiring new customers is great, but what keeps the restaurant afloat are repeat customers. Besides being familiar faces, your regulars are also your top and most loyal customers. Most of the time, they spend more money than other restaurant guests and tell others about their experiences at their favorite restaurant. Based on a study by …

Customer Retention Strategies for the Restaurant Industry Read More »

Understanding your customers and allowing them to express their overall experience with your brand can offer extremely valuable insights. In today’s digital world, there is no better way of gathering these learnings than through Customer Surveys. Understanding your guests’ opinions of products and services and turning their insights into actionable decisions is critical to gaining …

Effectiveness of Customer Surveys in Growing Brand Loyalty Read More »

Subscription programs can take your business to the next level. As a customer engagement solution, this new purchase plan can attract new clients and bring upstream revenue. Each day, we are witnessing more and more brands and chains using such a program. The subscription business model consists in having a customer pay a recurring amount …

Take your Business’ Loyalty Program to the next level with impactful and easy-to-launch Subscriptions Read More »